FAQ

What products does RidgePick sell?

RidgePick sells products across outdoor carrying, campsite organization, and outdoor comfort categories. Each product page displays the available color, dimensions, included items, care information, price, and availability.

Where does RidgePick ship?

RidgePick provides free shipping to street addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, United States territories, PO Boxes, or APO, FPO, and DPO addresses.

Review the Shipping Policy for complete information.

How long does delivery take?

Orders are processed within 1-2 business days. FedEx transit time is 3-5 business days. The total delivery timeframe is 4-7 business days.

Business days are Monday-Friday, excluding United States federal holidays. The daily order cutoff time is 6:00 PM ET.

How can I track my order?

A shipping confirmation containing the FedEx tracking number is sent to the email address provided at checkout after the order ships.

What is the return period?

RidgePick accepts returns of defective and non-defective products within 30 days of delivery. Products can be returned in new or slightly used condition with all included parts.

Review the Return & Refund Policy for complete return conditions and instructions.

How do I return a product?

Please email support@ridgepick.shop with your order number, the product being returned, and the reason for the return. Attach the prepaid return shipping label included with the order and deliver the package to a FedEx location.

RidgePick pays all return shipping costs. No restocking fee applies.

When will I receive my refund?

Customers receive the refund within 5 business days after the returned product is delivered to the return address and meets the stated return conditions. Refunds are issued to the original payment method and include the returned product amount and any sales tax paid.

Can I exchange a product?

Yes. Products can be exchanged within 30 days of delivery for the same product or another available product.

The customer pays the difference for a higher-priced product. RidgePick refunds the difference for a lower-priced product. RidgePick covers return and replacement shipping costs.

Can I cancel or change an order?

Orders can be cancelled or modified before shipment. Please email support@ridgepick.shop with the order number and requested change. After an order ships, the return process applies.

What payment methods are accepted?

RidgePick accepts Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet. All prices and payments are in USD. RidgePick does not add sales tax at checkout.

Review the Payment Policy for complete information.

Does RidgePick sell personal information?

No. RidgePick does not sell customers’ personal information or contact information. Personal information is used for order processing, payment, delivery, customer service, security, and legal obligations.

Review the Privacy Policy for complete information.

What cookies does RidgePick use?

RidgePick.shop uses necessary cookies for website operation, shopping cart functions, checkout, payment processing, security, and privacy preferences. The website does not use advertising or marketing cookies.

Review the Cookie Policy for complete information.

How can I submit a privacy request?

Customers can request access, correction, deletion, or a copy of their personal information by emailing support@ridgepick.shop

How can I contact RidgePick?

Email: support@ridgepick.shop
Phone: +1 (816) 565-0102
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM ET

Customers can also use the form on the Contact Us page.