Privacy policy

This Privacy Policy explains how RidgePick LLC collects, uses, protects, and shares personal information when customers visit RidgePick.shop, place an order, or contact customer service.

Information We Collect

We collect information that customers provide during checkout or communication with RidgePick, including:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and purchase information

  • Customer service messages

  • Return, refund, and exchange information

Payment card information is processed through secure payment service providers. RidgePick receives payment confirmation and limited transaction details needed to manage the order.

When customers use our website, we collect device and usage information, including IP address, browser type, device type, pages viewed, and necessary cookie identifiers.

How We Use Information

We use personal information to:

  • Operate the website

  • Process payments and orders

  • Fulfill and deliver purchases

  • Process returns, refunds, and exchanges

  • Provide customer service

  • Maintain website and account security

  • Prevent fraudulent transactions

  • Measure website performance

  • Meet accounting and legal obligations

Marketing messages are sent only after the customer chooses to receive them. Each marketing message includes an unsubscribe option.

How We Share Information

We share information with service providers that perform services for RidgePick, including:

  • Ecommerce hosting and checkout processing

  • Payment processing

  • Order fulfillment and delivery

  • Fraud prevention and website security

  • Customer service

  • Website operation and performance measurement

Service providers receive information connected to the services they perform. We also disclose information when required by law, court order, or a valid government request.

Sale and Advertising Use of Personal Information

RidgePick does not sell customers’ personal information or contact information.

RidgePick does not use a customer’s personal information or images in advertising without the customer’s consent.

Cookies

RidgePick.shop uses necessary cookies to operate the website, maintain cart and checkout functions, protect transactions, and remember privacy selections.

For more information, please review the Cookie Policy.

Data Retention

We retain information for order processing, customer service, fraud prevention, accounting, dispute resolution, and legal compliance. Information is deleted or anonymized when it is no longer required for these purposes.

Data Security

RidgePick uses SSL encryption, access controls, and administrative safeguards to protect personal information during collection, transmission, and storage.

Customer Privacy Rights

Customers can request to:

  • Access their personal information

  • Correct inaccurate information

  • Delete personal information

  • Receive a copy of their personal information

  • Appeal a decision concerning a privacy request

Privacy requests can be submitted by emailing support@ridgepick.shop.

RidgePick verifies the identity connected to a request before releasing or deleting personal information. RidgePick responds to verified privacy requests within 45 days. Customers are not denied products, services, or standard pricing for exercising their privacy rights.

Children’s Privacy

RidgePick.shop is not directed to children under 13. RidgePick does not knowingly collect personal information from children under 13. Personal information identified as belonging to a child under 13 is deleted.

Privacy Contact

RidgePick LLC
312 Reno Ct
Lexington, KY 40509
United States

Email: support@ridgepick.shop
Phone: +1 (816) 565-0102
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM ET